Frequently Asked Questions

Generally, the contact information about the agency is provided by users. Where possible, we have contacted agencies to verify this information and provide a brief description of their services and terms (main language combinations, standard payment terms etc.) Responses are provided by users. Each response is reviewed and edited as necessary. The PPR and TA scores are calculated automatically based upon the user’s response.

Those are the responses from the Payment Practices Yahoo groups list from 2001 through mid-2007. Due to the non-uniformity of the responses and formatting problems, these responses had to be modified to fit the current database structure. For technical reasons, all of these responses were assigned the username “ygresponse”. 

Click on “Forgot Password” on the sign in page. Enter the e-mail address you provided when you subscribed. A link will be sent to that email to reset your password.

To change your password, follow these steps:

1. Navigate to Your Account in the main navigation.
2. Go to the “My Profile” tab.
3. Scroll down to the section displaying your account information.
4. At the bottom of this section, you’ll see three buttons. Click the one labeled “Change Password.”
5. This will take you to a new page where you can enter and set a new password.

To adjust your email notification settings, follow these steps:

1. Navigate to Your Account in the main navigation.
2. Go to the “Manage Notifications” tab.
3. Under the “Your Lists” section, you can check which mailing lists you’d like to be part of.
4. To unsubscribe from all notifications, change the dropdown field under Status to “Unsubscribe.”
5. To resubscribe, change it back to “Subscribed.”

If you paid for your subscription through PayPal, you will be billed automatically. If you paid by any other method, you will receive an e-mail notification 30 days and one week before your subscription expires. You may renew your subscription at any time and your subscription will then be extended for one year from the current expiration date.

Your subscription will expire automatically at the end of the one-year term. Just disregard the renewal notice we send out 30 days and one week prior to expiration. Your subscription will then expire. If you change your mind and wish to resubscribe, just log on again using your username and password. You will then be asked to pay the current subscription fee. You may also send an e-mail to subscriptions@paymentpractices.net from the e-mail address under which you subscribed. We will then cancel your subscription manually.

Use the “Update Listing” link at the top of the agency’s contact information. You may change existing or add missing contact information. Your changes will then be reviewed manually and approved or rejected.

Use the “Update Listing” link at the top of the agency’s contact information. You may change existing or add missing contact information. Your changes will then be reviewed manually and approved or rejected.

Use the search function and select the country which you are interested. You may only select one country for each search.

To add an LSC to the database, follow these steps:

1. Navigate to Your Account in the main navigation.
2. Select the “Submit an Inquiry” tab.
3. Fill out the form with all the necessary LSC information.
4. Submit the form, and the LSC will be manually reviewed.

No, users cannot directly contact others who have posted payment reports.

If you have received payment after submitting a nonpayment report, you must update your report to keep the database accurate and avoid potential legal issues. Follow these steps to update your report:

1. Navigate to Your Account and click on the “My Reports” tab.
2. Find the Payment Report you wish to update in the list of your submitted reports.
3. Click “Edit” under the report.
4. In the Edit Reason section, provide a brief explanation of why you are updating your report.
5. Update all applicable information, especially the “Payment was received” field.
6. Click “Send Request to Admin” to submit your update.

Your updated report will be reviewed, edited if necessary, and approved by an administrator.

Yes, you can update a report after it has been posted. To do so, follow these steps:

1. Navigate to Your Account and click on the “My Reports” tab.
2. Locate the report you want to update from the list of your submitted reports.
3. Click “Edit” under the report.
4. In the Edit Reason section, provide a brief explanation of why you are updating the report.
5. Update all applicable information as needed.
6. Click “Send Request to Admin” to submit your changes.

Your updated report will be reviewed, edited if necessary, and approved by an administrator.

Yes, you can request to delete a report after it has been posted. To do so, follow these steps:

1. Navigate to Your Account and click on the “My Reports” tab.
2. Locate the report you want to delete from the list of your submitted reports.
3. Click “Delete” under the report.
4. In the Delete Reason section, provide a brief explanation of why you are requesting the deletion.
5. Click “Send Request to Admin” to submit your deletion request.

Your request will be reviewed, and the report will be deleted if approved by an administrator.

To easily keep track of the agencies you’re interested in, start by using the search function to find them. Once you’ve identified an agency, simply click the heart icon at the top of their page to add them to your favorites. By favoriting an agency, you’ll receive email notifications whenever new reports are available. If you no longer wish to receive updates, visit your account, view your favorited agencies, and click the heart icon again to remove it from your favorites.

1. Payment terms: What were the agreed upon payment terms? Select the most appropriate response from the drop-down list. If the agency did not specify when they would pay your invoice (don’t forget to check the fine print on a purchase order or in any terms and conditions agreement they may have sent you), select your standard payment terms.
2. Invoice(s) issued: Please enter the invoice date for a single invoice or the month and year or just the year for a series of invoices.
3. Payment was received: Your response to this question is the basis for the PPR Score. The agency will be assigned a score from 5 to 0 based on this response. Please indicate the timeliness of receipt of payment using the drop-down list. If your response concerns more than one invoice, indicate the average timeliness for all invoices combined. NOTE: All agencies are given a 10 day grace period to allow for things such as end of week or end of month accounts payable runs, delays in postal mail, vacation etc. If your invoice(s) was/were not paid in full, and YOU DID NOT AGREE to this reduction, please check the check box under this field. Checking this box automatically assigns a 1 rating for the PPR Score. Please do NOT check this box if the reduction was due solely to bank fees.
4. Total amount involved: Please indicate the approximate range of the total amount involved (invoice total) in euro or US dollar equivalent.
5. I have been working with this agency since (years): Enter the year you first began working with this agency.
6. If applicable, did this agency answer your inquiries payment? If you did not need to inquire about payment (does not include inquiries about any other issues about your project, just inquiries about where your money is), then check “Not applicable”. If you did inquire about your payment, indicate whether the agency responded appropriately by clicking yes or no.
7. Would you work for this agency again? Your response to this question forms the basis of the TA Score. The agency assigned a score between 5 and 1 based on this response.
8. Information Reports: This is a free text field where you may enter any additional information or explanations that will clarify your response or provide other subscribers with useful information for them to decide whether or not they want to work for this agency. Please note that hearsay and third-party information is not permitted. Your information reports will be reviewed and may be edited to remove such hearsay information or potentially libelous statements before your response is approved for posting. Please try to avoid up emotional or subjective information reports and try to keep your information reports objective and businesslike.

Use the search function and enter the agency’s name. You may wish to enter only the first part of the agency’s name as many agencies (particularly those imported from the old Yahoo groups list) may or may not have terms such as “translation services”, “Inc”, “Ltd”, “Traduction” etc. listed as part of their name. For example, an agency with the legal name of “XYZ Translation Services, Inc.” may only be listed as “XYZ”. If your initial search does not return the agency in question, try a variation on the name or search under a different parameter such as the agency’s city or contact name.

Use the search function and select the country in which you are interested.

You can search using the following fields:

• LSC Name

• Language

• Country

• City Name

• PPR Score

• TA Score

• Website Name

• Contact Name

• Business Status (In Business/Active or Out of Business/Deactivated)

Search results depend on the available data. If you don’t find what you’re looking for, try using different search terms. The system only shows results that match all the fields you enter, so if you search for both a website and an LSC name but we only have the LSC name, no results will appear.

If you don’t enter any search parameters, the system will list all LSCs. By default, results are sorted by Latest Listing, meaning the newest listings appear first. You can change the sorting option using the Sort By dropdown at the top of the search page.